A little help, with love
Returns & refunds
Something not quite right? Here is how we can help.
Your consumer rights
Australian Consumer Law protects your purchase. For a major product problem, you may choose a refund or replacement. For a minor problem, we will provide a suitable remedy within a reasonable time. Your rights may also include compensation where the law provides for it.
Something wrong with your order?
Contact us with your order number or other proof of purchase and a description of the issue. Photos can help us assess it. Original packaging is not required for a faulty-product claim. We will explain the next steps and provide return instructions if a return is needed.
Return costs and refunds
If a fault is confirmed, we will reimburse reasonable return postage costs. Please keep your postage receipt. Refunds are made using the original payment method unless we agree otherwise.
Handmade variations
Please read the handmade notes on the product page. A handmade finish does not remove your consumer rights, and we assess reported issues individually.